Who we are
Welcome to www.oscars-favourites.eu, operated by NaturaPet Solutions Sàrl-S (“we,” “us,” or “our”), located at 15 rue Guido Oppenheim, L-2263 Luxembourg. By using our website, you agree to the terms below. Please read them carefully.
1. General Terms
- By accessing our website, you confirm that you are at least 18 years old and legally capable of entering into contracts.
- You agree to use our services for lawful purposes only and not to misuse any part of the website or products.
- We reserve the right to refuse service, cancel orders, or close accounts if we believe a violation has occurred.
2. Products & Pricing
- All products are subject to availability and may be withdrawn at any time.
- Prices are listed in EUR (€) and include applicable VAT.
- We may change product pricing or descriptions at any time without notice.
3. Orders & Payments
- Orders are confirmed via email once payment is completed.
- We use Stripe as our secure payment processor.
- We reserve the right to cancel or limit orders at our discretion.
4. Delivery Policy
4.1 Delivery Zones
We currently deliver to:
- Luxembourg
- Belgium
- The Netherlands
- Other destination to be agree
4.2 Delivery Methods
- Luxembourg: Home delivery or pick-up in Luxembourg City.
- Netherlands: Pick-up in Ell or delivery by post (standard shipping fees apply).
4.3 Timelines
- Orders are processed within 2 business days.
- Delivery estimates:
- Luxembourg: 2–4 working days
- Belgium & Netherlands: 3–6 working days
4.4 Conditions
- Ensure your shipping details are accurate. We are not responsible for delivery issues due to incorrect information.
- For delivery issues, contact us within 7 days at:
- Email: hello@oscars-favourites.eu
- Phone: +352 691 221 995
5. Return & Refund Policy
5.1 Returns
Due to the nature of our products, we do not accept returns of opened or used items. However, if your item arrives damaged or incorrect, please contact us within 7 days of receipt.
5.2 Refunds
- Refunds (if applicable) will be processed to the original payment method once approved.
- Processing times may vary depending on your bank.
5.3 Non-Refundable Items
- Opened packages
- Perishable food items
- Sale items or promotional bundles
- Any items returned without prior contact
6. Account & Billing Accuracy
- You agree to provide accurate and complete information when purchasing.
- We may limit or cancel orders that, in our sole judgment, appear fraudulent or in violation of our terms.
7. Liability Disclaimer
- We strive to ensure product accuracy but cannot guarantee that all content or services will meet your expectations.
- We are not liable for indirect or consequential damages arising from the use of our site or products.
8. Governing Law
These Terms are governed by Luxembourg law. Any dispute shall be resolved by the courts of Luxembourg.
9. Contact
For questions regarding these terms: NaturaPet Solutions Sàrl-S
15 rue Guido Oppenheim, L-2263 Luxembourg
☎ +352 691 221 995
