Last updated: October 2025
Welcome to www.oscars-favourites.eu, operated by NaturaPet Solutions Sàrl-S (“we,” “us,” or “our”), located at 15 rue Guido Oppenheim, L-2263 Luxembourg.
By using our website, you agree to these Terms of Service. Please read them carefully.
1. General Terms
By accessing our website, you confirm that you are at least 18 years old and legally capable of entering into contracts.
You agree to use our services for lawful purposes only and not to misuse any part of the website or products.
We reserve the right to refuse service, cancel orders, or close accounts if we believe a violation has occurred.
2. Products & Pricing
- All products are subject to availability and may be withdrawn at any time.
- Prices are listed in EUR (€) and include applicable VAT.
- We may update product descriptions or prices at any time without prior notice.
- Promotional discounts or free-shipping offers will be clearly indicated at checkout.
3. Orders & Payments
- Orders are confirmed via email once payment is successfully completed.
- We use Stripe as our secure payment processor.
- Oscar’s Favourites does not store or access your payment card details.
- We reserve the right to cancel or limit any order that appears fraudulent or violates our Terms.
Accepted payment methods include Visa, Mastercard, American Express, iDEAL, and Stripe.
4. Delivery Policy
4.1 Delivery Zones
We currently deliver to the following destinations:
- 🇱🇺 Luxembourg
- 🇧🇪 Belgium
- 🇳🇱 The Netherlands
- 🇫🇷 France
- 🇩🇪 Germany
- 🌍 Other EU destinations upon prior agreement (please contact us before placing your order)
4.2 Delivery Methods
Local Pick-Up — Free
If you are near Luxembourg City or Ell, Netherlands, you can select Local Pick-Up during checkout.
After your order is confirmed, we will contact you by text or email to agree on a convenient meeting point.
Local / Standard Delivery — €6.00 Flat Rate
Your order will be shipped via Post Luxembourg or PostNL, depending on your location.
The flat shipping rate is €4.90 for Luxembourg and €6.00 for all other countries.
Orders of €40.00 or more qualify for free shipping.
4.3 Order Processing Times
- All orders are processed within 2 business days (Monday–Friday, excluding public holidays).
- You will receive an email confirmation once your order has been shipped, including tracking details (if available).
4.4 Estimated Delivery Timelines
| Destination | Estimated Delivery Time |
| Luxembourg | 2–4 working days |
| Belgium | 0–5 working days |
| The Netherlands | 0–4 working days |
| France | 0–4 working days |
| Germany | 3–6 working days |
| Other EU Countries (on request) | Varies by location |
Delivery times may be affected by courier delays, holidays, or high-volume periods.
4.5 Delivery Conditions
- Please ensure that your shipping address is complete and accurate when placing your order.
- We are not responsible for delivery issues caused by incomplete or incorrect address details.
- If a package is returned due to an incorrect address, missed delivery, or unclaimed parcel, a re-shipping fee equal to the original delivery cost may apply.
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For any delivery issues, contact us within 7 days at:
📧 hello@oscars-favourites.eu
📞 +352 691 221 995
5. Returns & Refunds
5.1 Returns
Due to the perishable nature of our products, we do not accept returns of opened or used items.
However, if an item arrives damaged, defective, or incorrect, please contact us within 7 days of receipt.
5.2 Refunds
Refunds (if applicable) will be processed to the original payment method within 5 business days of approval.
Processing time may vary depending on your bank.
5.3 Non-Refundable Items
- Opened packages
- Perishable food products
- Promotional or sale bundles
- Any items returned without prior contact
5.4 Right of Withdrawal (EU Consumers)
Under EU Directive 2011/83/EU, consumers generally have a 14-day right of withdrawal.
However, this right does not apply to perishable goods such as pet food or treats.
6. Account & Billing Accuracy
You agree to provide accurate, current, and complete information when placing an order.
We reserve the right to limit or cancel orders that appear fraudulent or violate these Terms.
7. Intellectual Property
All website content — including text, logos, graphics, and images — is owned by NaturaPet Solutions Sàrl-S.
You may not copy, modify, or distribute any material without our written consent.
8. Privacy & Data Protection
Your personal data is handled in accordance with our Privacy Policy.
By using our website, you consent to such data processing and warrant that all information provided is accurate.
9. Liability Disclaimer
We strive to ensure accuracy of product information but cannot guarantee that all details or services will meet your expectations.
We are not liable for indirect or consequential damages arising from the use of our site or products.
10. Force Majeure
We are not responsible for delays or failures caused by circumstances beyond our control, including natural disasters, courier strikes, customs delays, or technical failures.
11. Governing Law
These Terms are governed by the laws of Luxembourg.
Any disputes shall be resolved by the courts of Luxembourg City.
12. Contact
For any questions regarding these Terms of Service, please contact:
NaturaPet Solutions Sàrl-S
15 rue Guido Oppenheim, L-2263 Luxembourg
📞 +352 691 221 995
