Privacy Policy for NaturaPet Solutions Sàrl-S
Last updated: October 2025
At Oscar’s Favourites, accessible at https://www.oscars-favourites.eu, one of our top priorities is the privacy of our visitors and customers.
This Privacy Policy outlines the types of information collected and recorded by Oscar’s Favourites and how we use it.
If you have additional questions or need more information about our Privacy Policy, feel free to contact us by email at hello@oscars-favourites.eu or by phone at +352 691 221 995.
This policy applies only to information collected through our website and not to data collected offline or through other channels.
1. Data Controller
The data controller responsible for processing your personal data is:
NaturaPet Solutions Sàrl-S
📍 15 rue Guido Oppenheim, L-2263 Luxembourg
📞 +352 691 221 995
2. Consent
By using our website, you agree to this Privacy Policy and its terms.
When required by law, you will be presented with a cookie and data consent banner where you can manage your preferences before any non-essential data is collected.
3. Information We Collect
We collect and process the following types of information:
- Personal information you provide when placing an order (name, address, phone number, email).
- Information you provide when contacting us directly (including messages or attachments).
- Technical data collected automatically through cookies or analytics tools (e.g., IP address, browser type, device, timestamps, and referring pages).
We process your personal data on the following legal bases:
- To perform a contract (e.g., fulfilling your order).
- With your consent (e.g., marketing subscriptions, cookies).
- To comply with legal obligations (e.g., tax and invoicing).
- To pursue our legitimate business interests (e.g., fraud prevention, improving services).
4. Log Files
Oscar’s Favourites follows a standard procedure of using log files via our hosting provider EuroDNS.
The data collected may include IP addresses, browser type, ISP, timestamps, and referring/exit pages.
This data is used to analyze trends and improve the website experience and is not linked to personally identifiable information.
5. Cookies and Tracking Tools
We use cookies to enhance your browsing experience, remember preferences, and understand how users interact with our site.
When you first visit our website, you will see a cookie consent banner allowing you to accept, reject, or customize your cookie preferences.
You can also disable or delete cookies in your browser settings at any time.
If you use analytics or marketing cookies, we may use:
- Google Analytics — to measure visitor traffic and improve user experience.
- Meta (Facebook) Pixel — for advertising performance tracking.
For details, please review:
6. Payments
We use Stripe as our secure payment processor.
Oscar’s Favourites does not store or access your payment card details.
All payment data is handled directly by Stripe in compliance with GDPR, PCI DSS, and Strong Customer Authentication (SCA) standards.
Stripe may transfer your data outside the EU (for example, to the United States).
Such transfers are protected under the EU Standard Contractual Clauses (SCCs) to ensure GDPR compliance.
7. Advertising and Marketing Partners
We may use advertising platforms such as Facebook (Meta) or Google Ads for marketing purposes.
These third parties may use cookies or tracking technologies in accordance with their own privacy policies.
We do not sell or share personal data with third parties for their direct marketing purposes.
Only anonymized or aggregated data may be used for advertising performance measurement.
8. GDPR – Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access, correct, or delete your data
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at hello@oscars-favourites.eu.
We will respond within one month as required by GDPR.
9. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy.
For example:
- Order and payment data are kept for up to 7 years to comply with accounting and tax regulations.
-
Contact form submissions are retained for up to 12 months.
After that, data is securely deleted or anonymized.
10. Children’s Information
We do not knowingly collect personal data from children under 13 years old.
If you believe your child has provided personal data on our website, please contact us immediately — we will delete such data promptly.
11. International Data Transfers
Some of our service providers (such as Stripe, Google, and Meta) may process data outside the European Economic Area (EEA).
In such cases, we ensure appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, are in place to protect your privacy rights.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal or operational changes.
The latest version will always be published on this page with the “Last updated” date at the top.
We encourage you to review it regularly to stay informed about how we protect your information.
13. Contact Details
NaturaPet Solutions Sàrl-S
15 rue Guido Oppenheim, L-2263 Luxembourg
📞 +352 691 221 995
📘 Facebook: @oscarsfavourites
